Mayflower Medical Group have a new way to submit feedback using the link below:
We welcome any feedback good or bad, we will review your feedback and contact you if needed.
Making a Complaint About Primary Care Services
From 1 July 2023 patients who wish to make a complaint about primary care services in Devon should contact the local integrated care board (ICB), NHS Devon, for advice and signposting
This includes GPs, dentists, opticians, and community pharmacy services.
In all cases NHS Devon will recommend a complainant raises their concerns or complaint directly with the healthcare provider: this is the organisation where the patient received the NHS service, for example a GP surgery or dental surgery.
NHS Devon will support patients and their representative with any concerns or complaints regarding primary care services in Devon, however, unless directly concerning the commissioning of the service will recommend any complaints are handled with the provider directly
Telephone: 0300 123 1672
Email: [email protected]
Post: Patient Advice and Complaints team, Pomona House,
Edginswell Business Park,
Oak View Close
Torquay TQ2 7FF